RETURN & REFUND POLICY
At Rafiki Pest Control, your satisfaction and safety come first. We’re committed to delivering reliable pest control services and high-quality products. If you're not fully satisfied, our return and refund policy ensures a fair and transparent process.
Returns for Products
If you purchased pest control products such as sprays, baits, or traps from us:
Eligibility for Return
- Return requests must be made within 7 days of purchase
- Products must be unused, unopened, and in original packaging
- A valid proof of purchase is required
Non-Returnable Items
- Opened or used items
- Products damaged after delivery due to mishandling
- Items labeled “non-returnable” at the time of sale
How to Return
Contact our support team via phone or email. We’ll guide you through the return process and help arrange for pickup or drop-off based on your location within Kenya.
Refunds for Services
We stand behind the quality of our pest control services across Kenya.
Eligibility for Refund or Re-treatment
- Notify us within 48 hours if the pest problem persists after treatment
- A follow-up inspection will be arranged
- If the service is deemed ineffective, we will:
- Re-treat your premises at no extra cost, or
- Offer a partial or full refund, depending on the situation
Refunds Will Not Be Issued If:
- Aftercare instructions were not followed
- A new or unrelated infestation occurred
- The complaint is made outside the guarantee period
Processing Time
Once approved, refunds are processed within 7 business days through your original payment method. Mobile money and bank transfer times may vary slightly.
Contact Us
Have questions or need help with a return? Reach out to us:
- Call/WhatsApp: +254 717 819204
- Email: service@rafikipestcontrol.co.ke
- Website: www.rafikipestcontrol.co.ke
Our Promise
We’re dedicated to helping you live pest-free. Your trust means everything to us, and we’ll always do what’s right to make things better.