Return Policy for Rafiki Pest Control

At Rafiki Pest Control, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns
Timeframe: Products can be returned within 7 days of purchase.
Condition of Products:
Must be unused, unaltered, and in their original condition.
All original packaging, accessories, and tags must be intact.
Proof of Purchase: A valid receipt, invoice, or proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned, including:

Customized or personalized products.
Products damaged due to misuse, negligence, or improper installation.
Clearance or sale items, unless defective.
Process for Returns
Initiate a Return:
Contact our customer service team via +254717819204 or email at service@rafikipestcontrol.com to request a return authorization.
Provide details such as the order number, reason for return, and photos if applicable.
Return Approval:
Once approved, you will receive instructions on how to return the product.
Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.
Inspection and Refunds:
Upon receiving the product, we will inspect it and notify you of the status.
Approved returns will be refunded within 7-10 business days using the original payment method.
Exchanges
Exchanges are allowed for eligible products if the request is made within 7 days of purchase. For a smoother process, follow the same steps as outlined for returns.

Defective or Incorrect Items
If you receive a defective or incorrect product:

Notify us immediately at +254717819204 or email at service@rafikipestcontrol.com.
We will arrange for a replacement or full refund at no additional cost.
Contact Information
For any inquiries or assistance with returns, please reach out to us:

Phone: +254717819204
Email: service@rafikipestcontrol.com
Physical Address: Duruma Rd
We are committed to resolving your concerns promptly and ensuring a positive shopping experience with Rafiki Pest Control.